Complaints Policy

How to raise a complaint

JAP UK Holdings Ltd trading as Big Kit Asset Finance, an Appointed Representative of EFT Finance Limited, aims to provide high standards of customer care.

If you experience any service or product that does not meet your satisfaction, or you require a copy of our formal complaints policy, please contact us in the first instance:

• Email: josh@bigkitfinance.co.uk
• Phone: 07591 977441
• Post: JAP UK Holdings Ltd trading as Big Kit Asset Finance, 15 Forest Way, Harrogate, United Kingdom, HG2 7JT

EFT Finance Limited

JAP UK Holdings Ltd is an Appointed Representative of EFT Finance Limited, which is authorised and regulated by the Financial Conduct Authority, FRN 667290.

If your complaint relates to the activities of EFT Finance Limited or one of its Appointed Representatives, you may also contact EFT Finance Limited:

• Email: compliance@eftfinance.co.uk
• Post: EFT Finance Limited, Milnwood, 13 North Parade, Horsham, West Sussex, RH12 2BT

Your finance agreement

If your complaint is about your finance agreement, please contact the finance company named in your agreement. We can help provide the correct contact details if needed.