Customer Support
Asking for Extra Help
If you need extra help during your finance journey, please let us know.
Asking for extra help.
There are times when we all need help. It could be that we have had health issues, been made redundant, or experienced other life events. We may need the help for a short period, or it may be a life-long need.
When you are looking to finance a purchase, EFT Finance and the proposed funder may be able to make your journey easier by, for example, providing documents in large print or in a format that can be screen read or by giving you more time to consider your options.
It is not always easy to ask for this extra help, but rest assured that we and any funder we approach on your behalf, will keep confidential any information you give us and do our best to provide the extra help you need.
If you would like to have extra help, but you would prefer to give the funder this information directly, please ask your EFT Finance contact for the proposed funder contact details.
EFT Finance Limited is an independent credit broker not a lender. EFT Finance Limited is authorised and regulated by the Financial Conduct Authority, firm reference number 667290. Companies House registration number: 07215828, registered office: Solo House, The Courtyard, London Road, Horsham, RH12 1AT.